Air Partner plc - 13 Jan 2017
As we all know, nothing can put a dampener on a holiday or trip like an airline strike – especially if it results in your flight being cancelled altogether. And when the trip in question involves a large number of students, it becomes even more stressful still.
This became the reality for a school group of 45 from Dubai, who faced being stranded in Munich when Lufthansa pilots carried out a strike on the 24th November – the day they were due to fly home. However, since the school had booked the trip through Air Partner Travel Management Company (Air Partner TMC), a potentially complicated situation was averted.
Air Partner’s 24-hour Operations team monitors all the factors that could affect a client’s flight – such as weather and industrial action – so the account manager was straight on the case when the original Lufthansa flight was cancelled. She was in contact hourly with the airline to see what they could offer to re-protect the group, keeping the school updated the whole time.
By 5pm on the 23rd November, the account manager received confirmation from Lufthansa that the entire school party had been re-booked on an Emirates flight from Munich to Dubai. The teachers were delighted to receive the new flight information and booking references – especially as this flight flew direct to Dubai, whereas the original itinerary required the group to change in Frankfurt.
It was a great result for the group, and the teachers were grateful that Air Partner TMC’s team had been in constant communication so that they knew what was going on at all times. We know that being in charge of a group trip can be stressful for the teachers, so using a trusted supplier like Air Partner can really help lighten the load – particularly in the face of unforeseen circumstances.
Air Partner TMC works with a number of schools ever year to make sure that their travel plans go off without a hitch - over 90 in 2016 alone. Each booking is overseen by a dedicated account manager from start to finish, with every detail accounted for. No matter the size of the group or the location of the trip, Air Partner TMC goes the extra mile to make sure that clients get a private jet service for a scheduled flight price.