JetCard FAQs

General Questions

How does a jet card program work?

A jet card program is suited to frequent fliers who need flexibility and prefer to pay a fixed hourly rate, rather than live market prices. Our JetCard program offers fully inclusive fixed hourly rates across the selected aircraft categories with no hidden costs. You can purchase 10 hours or more, which are debited from your account balance as you fly. You can able to add funds to your account as flexibly as you wish. In addition to this, you have access to flexible benefits, such as guaranteed availability and the ability to cancel 72 hours prior to your flight with no charge.

What are the benefits of having a jet card?

Our JetCard program offers the ultimate flexibility. Benefits include; guaranteed availability with as few as 72 hours’ notice, cancel 72 hours before you fly, no peak day charges, no expiry date on your hours, 15% discount on qualifying round trips and unlimited users. Your fixed hourly rate is inclusive of all costs including positioning, handling fees, de-icing etc. Find out more about JetCard here.

How many people can I fly with my JetCard?

 You have an unlimited number of users on your JetCard.

Can I pre-book flights and cancel at a later date with no fees and when is the latest I can book with guaranteed availability?

Absolutely, we encourage you to pencil dates in the diary, safe in the knowledge that you can cancel up until 72 hours before you fly. Availability is guaranteed at 72 hours prior notice at fixed rates within the US service area.

Can I interchange from my subscribed aircraft category using the same JetCard for specific flights?

Members can upgrade and downgrade through the cabin sizes with no premium. When interchanging, cabin size availability is still guaranteed within 72 hours.

Do my purchased hours have an expiration date?

Purchased hours have no expiry date.

How do I arrange flights on the program?

Members are paired with a dedicated Account Manager from our Members Services team. Simply contact your Account Manager with your proposed flight schedule and they will share an initial itinerary to confirm your booking. All the necessary arrangements and finer details such as slots, permits, ground transportation and preferred catering will be taken care of. 

How are flight charges calculated?

We calculate using a digitalized flight time calculator. The significant benefit with this is that you know prior to any trip exactly what will be deducted regardless of any head winds, airport or ATC delays; unlike wheels up to wheels down which is always variable. We work on fixed flight times plus 6 minutes taxi time each end and charge in decimal when deducting from your card. For example a 2hr 30min flight time would be 2.5 as a decimal charge plus 12 minutes taxi (6 each end) which is 0.2 as a decimal. 

Once I’ve joined as a member are there any additional costs I need to be aware of and where are my funds held?

The JetCard is fully inclusive of all associated costs including but not limited to; high density airport fees, preferred catering, fuel surcharges and de-icing. Additional costs may apply when travelling with pets. US JetCard funds do not sit in an escrow account or with an escrow agent. All funds are kept in a segregated account separate from working capital.

How do you compare against others within your space who offer a similar Card program?

With over 60 years' experience in the aviation industry and the only global aviation services group to have a PLC status, we are able to develop the most favorable, yet financially protected JetCard contract on the market. Our dedicated team of Account Managers are on hand to guide you through any questions you may have, and our operations team are available 24/7, 365 days of the year. We work with a number of carefully selected partners that allow us to offer a guaranteed high quality and personalized program. 

What is the difference between buying a JetCard and fractional ownership in terms of commitment, cost and suitability?

A JetCard offers all of the advantages of aircraft ownership, including but not limited to guaranteed availability, flexible cancellation policies and backup aircraft, without the large capital outlay and exposure to asset depreciation. You benefit from access to five aircraft categories and an experienced aviation group with 16 locations worldwide with over 400 aviation professionals at your disposal to assist with every detail of your flight. Comparatively, the fractional ownership concept requires a significant financial commitment in an asset that will depreciate at approximately 10%+ per year, as well as ongoing monthly management fees and other variable charges. 

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