With a deep understanding of client needs and a passion for delivering tailored aviation solutions, Air Partner’s Group Charter team bring strategic oversight and hands-on expertise to every project. Whether coordinating large-scale corporate travel or bespoke group flight itineraries, our expert team ensures every flight reflects our commitment to safety, reliability, and exceptional service.
It is a pleasure to interview Clive Chalmers, Senior Vice President for Group Charter UK and Rest of World. Clive explains why relationships are key to building trust with customers and operators and shares his insights on Air Partner’s growth plans moving forward.
Can you tell us about your journey with Air Partner and how the company has evolved during your time here?
“I’ve been with Air Partner for over 26 years now. When I joined, it was a very small company. We didn’t have as many offices as we have now. To be able to work my way through the organisation across various departments, I am extremely proud of what I’ve achieved and where I am today.”
What sets Air Partner apart when it comes to customer service?
“Our customers are very demanding and quite rightly so. We propose ourselves as a white glove service, which means we’re very much focused on not just delivering on those customer expectations, but exceeding them.”
Why are personal relationships with airlines and operators so important to exceeding customer expectations?
“We have a global network of offices, and we work closely with our local offices to ensure that we have local knowledge at airports and strong relationships with local operators. That’s really important. Relationships with airlines are key – it’s not just about sending them an email – it’s about picking up the phone, having a conversation, getting to know them personally in the same way you would a customer. Having relationships with airlines to deliver an aircraft to our clients, or to break an aircraft out of their schedule, is all about your relationships with the operators, and that’s something we put a lot of focus on here at Air Partner.
The other thing that we do is Operator Day, which we run every year, and it’s really well attended. It’s a date in the calendar for most of the operators that we work with!”
How does Air Partner’s long-standing heritage influence the way you serve customers today?
“Our heritage plays a really important part in the service offering at Air Partner. We’ve been around for over 60 years, and in that time, we have continued to adapt and evolve to the marketplace. We wouldn’t have been here for as long as we have if we hadn’t!”
What role does talent acquisition play in Air Partner’s growth strategy?
“We have a very ambitious growth plan, and attracting key talent is vital to that. We want the best talent in the industry servicing our customers.
What sets the Air Partner Group Charter team apart from our competitors is our local knowledge, the expertise that has been built up within the team, the 24/7 coverage from our Operations team and the service that we deliver to our customers – the personal service that’s so important and has helped us grow to where we are today.”
Tailored Group Charter Solutions with Air Partner
No matter the destination or the size of the group, our bespoke aircraft charter solutions are designed to streamline your global travel.
Discover more about how our Group Charter solutions can elevate your next journey.
