Aviation Support Specialist

Our Company

Air Partner is one of the world’s leading air charter Companies with over 55 years of aviation experience. We service many different sectors and expertly co-ordinate thousands of individually tailored flights including private jets for CEO’s and celebrities, passenger aircraft charter for conferences, orchestras and product launches and freighters moving anything from general supplies to military vehicles.

With the business skyline changing faster than ever before we operate in a fast paced, intensely competitive sales environment which is challenging and not for the faint hearted! We are based in modern cutting edge offices close to Gatwick airport with regular train services to The City and South Coast. Our culture is professional and fun and we recognise that our brokers play a vital role in defining our clients’ experience of Air Partner. With this in mind our team are highly valued both internally and externally and this is recognised by the lucrative compensation packages and ongoing career development that we offer.

Job Purpose Statement

The primary role of the Aviation Support Specialist is to provide comprehensive support to the Air Partner trading business across the Group in a fast paced and changing environment. The role will encompass a variery of tasks including, flight watching and out of hours broking - maintaining and delivering a high level of customer service at all times.

Job Accountabilities

General responsibilities include, but not limited to:

Flight Support
Monitor and flight watch Air Partner group operated flights
Broker any out of hours private jet charter or ACMI requests whilst maintaining a high service level
Monitor news for breaking events
Field any EPD calls and, follow the callout procedure and search for suitable aircraft
Liase with brokers and EPD clients after an activation call
Monitor weather and Eurocontrol issues that could affect group flights, and communicate accordingly
Maintain the company database of suppliers and relevant information
Provide out of hours telephone and email management for the Air Partner group

To deliver first class service to Air Partner clients and operators within the 24 hour shift pattern

Service

To deliver first class service to Air Partner clients and operators within the 24 hour shift pattern

Job Knowledge, Skills & Experience

Ability to demonstrate a well established background in flight support and have a good understanding of the aviation industry
Exceptional customer service skills
Relevant previous experience within a flight support role is desirable
Demonstrable track record of integrity, honesty, trustworthiness and professionalism
Demonstrate the ability to provide first class client care
Excellent oral and written communication skills and ability to professionally represent the company
Excellent organisational skills with the ability to multi-task
High attention to detail with the ability to work to tight deadlines and under pressure
Willingness to be flexible as part of a small 24 hour team
Numerate with the ability to problem solve
Advanced Microsoft office skills
International experience and the ability to speak an additional language is an advantage
Ability to work under pressure and think outside of the box
Sound general aviation knowledge/background
Experience in CHMI/NM applications
Airline or airport experience is desirable

What We Offer

Competitive basic salary
An excellent variety of employee benefits and a generous holiday entitlement
Opportunity for global travel
Key training, mentoring and ongoing support & development
Career development opportunities within a company that invests in people and their personal development.
A fun and friendly working environment within an “open-door” office atmosphere.

If you are looking for a new challenge with an exciting, fast moving, successful company, please send your CV to careers@airpartner.com

VacancyId 3050
Location Gatwick
Department Operations
Closing date 2/28/2019 12:00:00 AM
Email To careers@airpartner.com